Guesthouse Haltinmaa Terms and Conditions
Naalikuja 1, FI-99490 Kilpisjärvi
Telephone +358 (0)16 537 793
These terms and conditions apply when a customer makes a booking for a stay at Guesthouse Haltinmaa. The booking indicates the customer’s acceptance to comply with these terms as well as with the instructions and house rules of Guesthouse Haltinmaa.
The personal information a customer submits for the purpose of the booking is handled confidentially and according to the guidelines of the General Data Protection Regulation.
The terms and conditions which apply to the customer’s booking are the ones which are in effect on the date the booking is made.
Specific terms for payment and cancellation are applied to group bookings. These are informed to the customer at the time of the booking inquiry.
How to make a booking
Bookings at Guesthouse Haltinmaa can be made on line in Haltinmaa web shop as well as in Booking.com. Persons over 18 years of age can make a booking at Guesthouse Haltinmaa. Minors and children are welcome to stay with us in the company of a parent or guardian.
For group bookings please contact Guesthouse Haltinmaa by e-mail.
Check-in and check-out times
The accommodations unit is at the customer’s disposal from 16h00 (4 PM) on arrival day until 11h00 (11 AM) on departure.day.
Prices of accommodations
Prices include Value Added Tax. Prices do not include breakfast, bed and bath linen or final cleaning. These services can be purchased at an additional cost according to the current price list.
Guesthouse Haltinmaa may from time to time and without advance notice offer accommodations at reduced rates.
If a customer books accommodations at a reduced rate, the full value of the booking is due to be paid immediately and this prepayment is not refunded if the customer should decide to cancel it.
The payment policy
A prepayment equalling 100% of the value of the booking confirms the reservation. This payment will be made during the booking process of the online reservation. The payment can be made by debit or credit card transaction through Visma Pay.
Group bookings made by a registered company or tour operator are invoiced and payments should be made by bank wire transfer. Overdue payments will result in the automatic cancellation of the booking.
The cancellation policy
Cancellations must be made in writing. A cancellation is considered valid from the day the written notice is received by Guesthouse Haltinmaa.
If a booking is cancelled at least 31 days prior to the scheduled arrival date, only an administrative fee of € 50 is charged as a cancellation fee.
A cancellation between 30 - 00 days before arrival date is not refunded, i.e. the full value of the booking is charged.
Guesthouse Haltinmaa cannot make any exceptions to these cancellation terms even if the cancellation is the result of an illness or other personal reason. No refunds are made in the case of delayed arrivals and earlier than scheduled departures. Customers are therefore urged to ensure that their personal travel insurance covers such cancellation charges.
In the case of a force majeure or an event beyond our control which results in Guesthouse Haltinmaa being obliged to cancel a booking, the customer is entitled to receive a full refund.
Customer's liability for damages
The customer is liable for damages caused by intent or by negligence in the accommodations unit as well as in the public areas of Guesthouse Haltinmaa. These are e.g. smoking indoors, accommodating a pet, damage caused to the rental unit, its furniture and equipment, loss of items in the accommodations unit, leaving the accommodations unit in an unacceptable state, negligence of cleanliness instructions and final cleaning.
The customer accepts that Guesthouse Haltinmaa is not responsible for luggage and personal items in the accommodations unit. The customer is responsible for his / her party's orderly and good conduct in the accommodations unit and in public areas and for their observance of the quiet hours in respect of other guests’ privacy and personal comfort and to avoid financial liability for other guests' potential reclamations.
Guesthouse Haltinmaa is entitled to require a security deposit in the amount of € 500 upon check-in.
Any dispute between the customer and Guesthouse Haltinmaa (Haltinmaa LP), if not solved by negotiation, will be settled solely according to Finnish legislation in the District Court of Lapland (Lapin Käräjäoikeus in Finnish).
These terms and conditions are valid as of October 1, 2021.